Refund Policy

We offer a 60-day return window for all unused and unopened products purchased from drbronnerusstore.com. To qualify for a return, items must be in their original condition, with original packaging intact, and sent back to us within 60 calendar days from the date you receive your order. This policy applies to all Dr. Bronner’s products, including body care, home care, and hair care items.

We provide free return shipping for all eligible returns. We cover all costs associated with sending unwanted or unused products back to our facility, so you never incur additional fees when making a return. Our free return policy is designed to make your shopping experience risk-free and convenient, aligning with our commitment to customer satisfaction.

Once we receive and inspect your returned items, we will process your refund within 5–10 business days. Refunds are issued to the original payment method used for your purchase. Please allow additional time for your payment provider or financial institution to reflect the refund in your account, as processing speeds vary by provider.

Returns for used, opened, damaged, or altered products are not eligible for refunds. We reserve the right to deny refunds for items that do not meet our return condition requirements. Additionally, any products returned outside the 60-day return window will not be approved for a refund, so we encourage prompt action if you wish to send items back.

If you wish to exchange an item for a different variant of the same product, we will accommodate the request based on inventory availability. Exchanges follow the same 60-day timeline and free return shipping terms as standard returns. Once we receive your returned item, we will ship the new product to you at no extra cost, including free shipping for the exchanged item.